{"id":6245442,"date":"2021-11-04T02:39:32","date_gmt":"2021-11-04T02:39:32","guid":{"rendered":"https:\/\/yp.vn\/?p=6245442"},"modified":"2021-11-04T09:39:32","modified_gmt":"2021-11-04T02:39:32","slug":"ngan-hang-chuyen-doi-van-hanh-de-phuc-vu-khach-hang-tot-hon","status":"publish","type":"post","link":"https:\/\/yp.com.vn\/ngan-hang-chuyen-doi-van-hanh-de-phuc-vu-khach-hang-tot-hon\/","title":{"rendered":"Ng\u00e2n h\u00e0ng chuy\u1ec3n \u0111\u1ed5i v\u1eadn h\u00e0nh \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n"},"content":{"rendered":"<h4 class=\"sapo\">Tr\u01b0\u1edbc nh\u1eefng di\u1ec5n bi\u1ebfn ph\u1ee9c t\u1ea1p c\u1ee7a d\u1ecbch b\u1ec7nh trong th\u1eddi gian qua, c\u00e1c ng\u00e2n h\u00e0ng \u1edf TP. HCM v\u00e0 nhi\u1ec1u t\u1ec9nh th\u00e0nh tu\u00e2n th\u1ee7 gi\u00e3n c\u00e1ch v\u1eabn ho\u1ea1t \u0111\u1ed9ng th\u00f4ng su\u1ed1t, hi\u1ec7u qu\u1ea3, \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 nhu c\u1ea7u ti\u1ebfp c\u1eadn d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng c\u1ee7a ng\u01b0\u1eddi d\u00e2n v\u00e0 doanh nghi\u1ec7p. Trong \u0111\u00f3, c\u00f4ng t\u00e1c v\u1eadn h\u00e0nh tr\u01a1n tru \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng.<\/h4>\n<p><b>S\u1ed1 h\u00f3a v\u1eadn h\u00e0nh<\/b><\/p>\n<p>T\u1ea1i HDBank, th\u1eddi gian gi\u00e3n c\u00e1ch x\u00e3 h\u1ed9i v\u1eeba qua c\u0169ng l\u00e0 l\u00fac c\u00f4ng t\u00e1c v\u1eadn h\u00e0nh ng\u00e2n h\u00e0ng c\u1ea3i ti\u1ebfn m\u1ea1nh m\u1ebd, nh\u1edd th\u1ebf, tuy gi\u1ea3m nh\u00e2n s\u1ef1 l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp t\u1ea1i v\u0103n ph\u00f2ng v\u00e0 t\u1ea1i qu\u1ea7y theo qui \u0111\u1ecbnh v\u1ec1 gi\u00e3n c\u00e1ch v\u00e0 ph\u00f2ng ch\u1ed1ng d\u1ecbch, nh\u01b0ng l\u1ea1i t\u0103ng n\u0103ng su\u1ea5t lao \u0111\u1ed9ng, gi\u1ea3m chi ph\u00ed, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 lu\u00f4n \u0111\u1ea3m b\u1ea3o ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n<p>\u0110\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 \u0111\u00f3, ph\u1ea3i k\u1ec3 \u0111\u1ebfn n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i c\u1ee7a ng\u00e2n h\u00e0ng. T\u1ea1i HDBank, t\u1eeb n\u0103m 2020 \u0111\u1ebfn nay, khi d\u1ecbch b\u1ec7nh x\u1ea3y ra, c\u0169ng \u0111\u00fang v\u00e0o th\u1eddi \u0111i\u1ec3m HDBank \u0111\u1ea9y m\u1ea1nh s\u1ed1 h\u00f3a trong m\u1ecdi m\u1eb7t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ng\u00e2n h\u00e0ng, t\u1eeb c\u00e1c quy tr\u00ecnh giao d\u1ecbch, v\u1eadn h\u00e0nh, nh\u00e2n s\u1ef1, \u0111\u00e1nh gi\u00e1,\u2026 v\u00e0 \u0111\u1ebfn b\u00e2y gi\u1edd th\u00ec ng\u00e2n h\u00e0ng c\u00e0ng \u0111\u1ea9y m\u1ea1nh s\u1ed1 h\u00f3a nhanh, v\u00e0 to\u00e0n di\u1ec7n h\u01a1n n\u1eefa.<\/p>\n<p>Theo \u0111\u00f3, th\u1eddi gian qua, HDBank \u0111\u00e3 t\u0103ng t\u1ed1c tri\u1ec3n khai s\u1ed1 h\u00f3a m\u1ed9t c\u00e1ch \u0111\u1ed3ng b\u1ed9 v\u1edbi c\u00e1c d\u1ef1 \u00e1n tr\u1ecdng \u0111i\u1ec3m nh\u01b0: s\u1ed1 h\u00f3a h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m m\u1edbi m\u1ebb v\u00e0 thu\u1eadn ti\u1ec7n nh\u01b0: m\u1edf t\u00e0i kho\u1ea3n thanh to\u00e1n, m\u1edf s\u1ed5 ti\u1ebft ki\u1ec7m, cho vay tr\u1ef1c tuy\u1ebfn th\u1ebf ch\u1ea5p b\u1eb1ng t\u1ea3i kho\u1ea3n ti\u1ec1n g\u1eedi,&#8230;; s\u1ed1 ho\u00e1 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u1edbi c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean phong nh\u01b0 \u0111\u1ecbnh danh kh\u00e1ch h\u00e0ng \u0111i\u1ec7n t\u1eed (eKYC) , eKYC n\u00e2ng cao t\u00edch h\u1ee3p x\u00e1c th\u1ef1c qua video call\u2026; s\u1ed1 h\u00f3a h\u1ec7 th\u1ed1ng truy\u1ec1n th\u00f4ng v\u00e0 trao \u0111\u1ed5i n\u1ed9i b\u1ed9; thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u1edbn; tr\u1ee3 l\u00fd t\u1ed5ng \u0111\u00e0i \u1ea3o,&#8230; \u0110\u1eb7c bi\u1ec7t l\u00e0 t\u1ef1 \u0111\u1ed9ng ho\u00e1 quy tr\u00ecnh b\u1eb1ng c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a RPA, theo \u0111\u00f3, s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00e1c tr\u1ee3 l\u00fd robot \u0111\u00e3 gi\u00fap HDBank gi\u1ea3m h\u01a1n 80% thao t\u00e1c th\u1ee7 c\u00f4ng c\u1ee7a nh\u00e2n s\u1ef1 v\u1eadn h\u00e0nh, t\u0103ng t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd nhanh g\u1ea5p 30 l\u1ea7n (t\u1eeb 3 ph\u00fat xu\u1ed1ng ch\u1ec9 c\u00f2n 5 gi\u00e2y\/giao d\u1ecbch) v\u1edbi t\u1ef7 l\u1ec7 sai s\u00f3t g\u1ea7n nh\u01b0 b\u1eb1ng 0.<\/p>\n<p>Theo th\u1ed1ng k\u00ea, sau 5 th\u00e1ng, s\u1ed1 ho\u00e1 h\u00e0nh tr\u00ecnh m\u1edf t\u00e0i kho\u1ea3n th\u00f4ng qua \u1ee9ng d\u1ee5ng tr\u00ean m\u00e1y t\u00ednh b\u1ea3ng, t\u1ec9 l\u1ec7 b\u00e1n ch\u00e9o hi\u1ec7u qu\u1ea3 h\u01a1n so v\u1edbi c\u00e1ch l\u00e0m truy\u1ec1n th\u1ed1ng v\u1edbi t\u1ec9 l\u1ec7 \u0111\u0103ng k\u00fd th\u00eam d\u1ecbch v\u1ee5 eBanking \u0111\u1ea1t 67% so v\u1edbi tr\u01b0\u1edbc \u0111\u00e2y ch\u1ec9 \u0111\u1ea1t 50%.<\/p>\n<p>C\u00e1c \u1ee9ng d\u1ee5ng s\u1ed1 v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a HDBank trong s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 \u0111\u00e3 gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi nhu c\u1ea7u kh\u00e1ch h\u00e0ng trong b\u1ed1i c\u1ea3nh th\u1ef1c hi\u1ec7n gi\u00e3n c\u00e1ch v\u00e0 b\u00ecnh th\u01b0\u1eddng m\u1edbi. Nh\u1edd \u0111\u00f3, 6 th\u00e1ng \u0111\u1ea7u n\u0103m, s\u1ed1 l\u01b0\u1ee3ng giao d\u1ecbch e-banking t\u0103ng g\u1ea5p hai l\u1ea7n c\u00f9ng k\u1ef3, gi\u00e1 tr\u1ecb giao d\u1ecbch cao g\u1ea5p 3 l\u1ea7n, \u0111\u1ea1t g\u1ea7n 60.000 t\u1ef7 \u0111\u1ed3ng.<\/p>\n<p>H\u1ed7 tr\u1ee3 doanh nghi\u1ec7p nh\u1eefng ng\u00e0y n\u1edbi l\u1ecfng gi\u00e3n c\u00e1ch v\u00e0 t\u1eebng b\u01b0\u1edbc ph\u1ee5c h\u1ed3i s\u1ea3n xu\u1ea5t kinh doanh trong t\u00e2m th\u1ebf an to\u00e0n tr\u01b0\u1edbc d\u1ecbch b\u1ec7nh, kh\u00f4ng \u0111\u1ee9t g\u00e3y t\u00e0i ch\u00ednh, HDBank ti\u1ebfp t\u1ee5c tri\u1ec3n khai d\u1ecbch v\u1ee5 \u0111i k\u00e8m v\u1edbi th\u00fac \u0111\u1ea9y t\u00edn d\u1ee5ng nh\u01b0 qu\u1ea3n l\u00fd d\u00f2ng ti\u1ec1n, c\u1ea5p UPAS L\/C th\u00fac \u0111\u1ea9y xu\u1ea5t nh\u1eadp kh\u1ea9u, thanh to\u00e1n nhanh tr\u00ean eBanking v\u1edbi g\u00f3i gi\u1ea3i ph\u00e1p s\u1ed1 to\u00e0n di\u1ec7n.v.v.. HDBank t\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 tr\u00ean n\u1ec1n t\u1ea3ng s\u1ed1 h\u00f3a nh\u01b0: m\u1edf t\u00e0i kho\u1ea3n doanh nghi\u1ec7p online; c\u1ea5p t\u00edn d\u1ee5ng online 24\/7; th\u1ef1c hi\u1ec7n ph\u00e1t h\u00e0nh L\/C tr\u1ef1c tuy\u1ebfn ho\u1eb7c chuy\u1ec3n ti\u1ec1n \u0111i qu\u1ed1c t\u1ebf online\u2026 \u0110\u00e2y ch\u00ednh l\u00e0 nh\u1eefng d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 gi\u1ea3i ph\u00e1p cho doanh nghi\u1ec7p, kh\u00e1ch h\u00e0ng v\u1eeba th\u00edch \u1ee9ng b\u1ed1i c\u1ea3nh m\u1edbi, v\u1eeba th\u00edch \u1ee9ng x\u00e3 h\u1ed9i s\u1ed1.<\/p>\n<p>C\u00f9ng v\u1edbi \u0111\u00f3, HDBank c\u0169ng \u0111\u00e3 s\u1ed1 ho\u00e1 quy tr\u00ecnh v\u1eadn h\u00e0nh: \u1ee8ng d\u1ee5ng robot v\u00e0o t\u1ef1 \u0111\u1ed9ng ch\u1ea5m c\u00f4ng, h\u1ed7 tr\u1ee3 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i, duy\u1ec7t l\u1ec7nh t\u1ef1 \u0111\u1ed9ng,\u2026<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/channel.mediacdn.vn\/thumb_w\/640\/2021\/11\/3\/photo-1-16359127187041593763266.jpg\" alt=\"Ng\u00e2n h\u00e0ng chuy\u1ec3n \u0111\u1ed5i v\u1eadn h\u00e0nh \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n - \u1ea2nh 1.\" \/><\/p>\n<p>Trong ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9, HDBank c\u0169ng \u0111\u00e3 s\u1ed1 h\u00f3a m\u1ea1nh m\u1ebd nh\u01b0 \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng ho\u00e1 quy tr\u00ecnh doanh nghi\u1ec7p b\u1eb1ng robot\u00a0(Akabot) v\u00e0o c\u00f4ng vi\u1ec7c; th\u01b0\u1eddng xuy\u00ean \u0111\u00e0o t\u1ea1o, h\u1ed9i th\u1ea3o, workshop tr\u1ef1c tuy\u1ebfn; truy\u1ec1n th\u00f4ng m\u1ea1nh m\u1ebd qua k\u00eanh giao ti\u1ebfp n\u1ed9i b\u1ed9 Workplace. H\u1ec7 th\u1ed1ng iPaper \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng h\u1ea7u h\u1ebft \u0111\u1ed1i v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c quy tr\u00ecnh\/quy \u0111\u1ecbnh n\u1ed9i b\u1ed9, ti\u1ebft ki\u1ec7m th\u1eddi gian, chi ph\u00ed gi\u1ea5y t\u1edd l\u01b0u tr\u1eef, \u0111\u1eb7c bi\u1ec7t hi\u1ec7u qu\u1ea3 trong m\u00f9a gi\u00e3n c\u00e1ch. C\u00f4ng t\u00e1c th\u1ea9m \u0111\u1ecbnh gi\u00e1, h\u1ea1ch to\u00e1n t\u1ef1 \u0111\u1ed9ng, h\u1ea1ch to\u00e1n t\u1eadp trung, c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd ch\u1ee9ng t\u1eeb,\u2026 \u0111\u1ec1u \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a tr\u00ean n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7.<\/p>\n<p><b>Kh\u00e1ch h\u00e0ng l\u00e0 tr\u1ecdng t\u00e2m<\/b><\/p>\n<p>V\u1edbi s\u1ef1 chuy\u1ec3n \u0111\u1ed5i v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3, t\u1eeb \u0111\u00f3 gi\u00fap Ng\u00e2n h\u00e0ng \u0111\u1ea9y m\u1ea1nh ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 l\u1eabn kinh doanh th\u00f4ng su\u1ed1t, an to\u00e0n, \u0111\u00e1p \u1ee9ng li\u00ean t\u1ee5c v\u00e0 hi\u1ec7u qu\u1ea3 cao trong vi\u1ec7c cung \u1ee9ng c\u00e1c s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 \u0111\u1ebfn Kh\u00e1ch h\u00e0ng. Tr\u00ean n\u1ec1n t\u1ea3ng s\u1ed1, kh\u00f4ng c\u1ea7n ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp, kh\u00e1ch h\u00e0ng v\u1eabn \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 t\u1ed1t trong th\u1eddi gian gi\u00e3n c\u00e1ch x\u00e3 h\u1ed9i t\u1ea1i c\u00e1c \u0111\u1ecba ph\u01b0\u01a1ng \u00e1p d\u1ee5ng gi\u00e3n c\u00e1ch x\u00e3 h\u1ed9i.<\/p>\n<p>B\u00e0 Tr\u1ea7n Thu H\u01b0\u01a1ng- Gi\u00e1m \u0111\u1ed1c Kh\u1ed1i V\u1eadn h\u00e0nh HDBank, chia s\u1ebb: &#8220;\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh ho\u1ea1t \u0111\u1ed9ng Ng\u00e2n h\u00e0ng \u0111\u01b0\u1ee3c th\u00f4ng su\u1ed1t, an to\u00e0n, hi\u1ec7u qu\u1ea3, Kh\u1ed1i V\u1eadn h\u00e0nh HDBank \u0111\u00e3 ch\u1ee7 \u0111\u1ed9ng v\u00e0 ph\u1ed1i h\u1ee3p r\u1ea5t ch\u1eb7t ch\u1ebd c\u00f9ng c\u00e1c Kh\u1ed1i, Ph\u00f2ng ban trong Ng\u00e2n h\u00e0ng nh\u01b0 m\u1ed9t th\u1ec3 th\u1ed1ng nh\u1ea5t, c\u00f9ng chuy\u1ec3n \u0111\u1ed5i, b\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng c\u1ea3i ti\u1ebfn nh\u1ecf nh\u1ea5t. HDBank \u0111\u00e3 v\u1eadn h\u00e0nh c\u00e1ch l\u00e0m vi\u1ec7c m\u1edbi, khoa h\u1ecdc, h\u1ec7 th\u1ed1ng h\u00f3a, d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 trong m\u1ecdi m\u1eb7t ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 h\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng m\u00e0 ph\u1ee5c v\u1ee5 v\u00e0 h\u01b0\u1edbng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 chung cao nh\u1ea5t&#8221;.<\/p>\n<p>\u0110\u1ed3ng th\u1eddi, v\u1edbi \u01b0u th\u1ebf s\u1ed1 h\u00f3a, HDBank ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3 ch\u1ee7 tr\u01b0\u01a1ng mi\u1ec5n gi\u1ea3m l\u00e3i su\u1ea5t cho kh\u00e1ch h\u00e0ng \u1edf m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c ch\u1ecbu \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp b\u1edfi d\u1ecbch Covid-19 v\u00e0 c\u1ea3 nh\u00f3m kh\u00e1ch h\u00e0ng t\u1ea1i khu v\u1ef1c b\u1ecb phong t\u1ecfa, gi\u00e3n c\u00e1ch k\u00e9o d\u00e0i theo Ch\u1ec9 th\u1ecb 16, v\u1edbi t\u1ed5ng d\u01b0 n\u1ee3 g\u1ea7n 42.000 t\u1ef7 \u0111\u1ed3ng, t\u01b0\u01a1ng \u1ee9ng v\u1edbi s\u1ed1 l\u01b0\u1ee3ng h\u01a1n 18.000 kh\u00e1ch h\u00e0ng.<\/p>\n<p>Nh\u1eefng k\u1ebft qu\u1ea3 n\u00e0y gi\u00fap HDBank th\u00e0nh c\u00f4ng trong vi\u1ec7c x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t n\u1ec1n t\u1ea3ng kh\u00e1ch h\u00e0ng l\u1edbn, \u0111\u1ed3ng h\u00e0nh v\u00e0 g\u1eafn b\u00f3.<\/p>\n<p>\u0110\u1ed5i m\u1edbi v\u1eadn h\u00e0nh v\u00e0 c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 tr\u00ean n\u1ec1n t\u1ea3ng s\u1ed1 ho\u00e1 l\u00e0 m\u1ed9t trong nhi\u1ec1u \u0111i\u1ec3n h\u00ecnh v\u1ec1 c\u00e1ch l\u00e0m, n\u1ed7 l\u1ef1c t\u1ea1o kh\u00e1c bi\u1ec7t c\u1ee7a HDBank trong trong th\u1eddi gian qua tr\u00ean c\u01a1 s\u1edf m\u1ee5c ti\u00eau ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t, \u0111\u1ec3 kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac, th\u00e0nh c\u00f4ng v\u00e0 lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o t\u00e0i ch\u00ednh an to\u00e0n.<\/p>\n<p style=\"text-align: right;\">Ngu\u1ed3n: cafef.vn<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u01b0\u1edbc nh\u1eefng di\u1ec5n bi\u1ebfn ph\u1ee9c t\u1ea1p c\u1ee7a d\u1ecbch b\u1ec7nh trong th\u1eddi gian qua, c\u00e1c ng\u00e2n h\u00e0ng \u1edf TP. HCM v\u00e0 nhi\u1ec1u t\u1ec9nh th\u00e0nh tu\u00e2n th\u1ee7 gi\u00e3n c\u00e1ch v\u1eabn ho\u1ea1t \u0111\u1ed9ng th\u00f4ng su\u1ed1t, hi\u1ec7u qu\u1ea3, \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 nhu c\u1ea7u ti\u1ebfp c\u1eadn d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng c\u1ee7a ng\u01b0\u1eddi d\u00e2n v\u00e0 doanh nghi\u1ec7p. Trong \u0111\u00f3, c\u00f4ng&#8230; <a class=\"view-article\" href=\"https:\/\/yp.com.vn\/ngan-hang-chuyen-doi-van-hanh-de-phuc-vu-khach-hang-tot-hon\/\">Xem b\u00e0i vi\u1ebft<\/a><\/p>\n","protected":false},"author":8,"featured_media":6245443,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"footnotes":""},"categories":[2499],"tags":[],"class_list":["post-6245442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tai-chinh-ngan-hang"],"acf":[],"_links":{"self":[{"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/posts\/6245442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/comments?post=6245442"}],"version-history":[{"count":0,"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/posts\/6245442\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/media\/6245443"}],"wp:attachment":[{"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/media?parent=6245442"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/categories?post=6245442"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/yp.com.vn\/KmOMlj66m\/wp\/v2\/tags?post=6245442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}